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Shipping

PAYMENTS

We accept payments via major debit/credit cards using Paypal. You DO NOT need to have a Paypal account to purchase. 

SHIPPING
COUNTRY ESTIMATED DELIVERY TIME PRICE
USA
6-8 working days

From USD 15 (Approximate) - With tracking

Based on weight, calculated at check out


EUROPE 

4-6 working days

From USD 15 (Approximate)With tracking

Based on weight, calculated at check out

 

JAPAN 

4-6 working days

From USD 15 (Approximate) - With tracking

Based on weight, calculated at check out

SINGAPORE
3-5 working days
  • Self Pick-up (Pick up location: Supershades.SG @ IMM 2 Jurong East St 21 #04-21D Singapore 609601/ Opening hours: Mon, Tue,Wed,Thur,Fri 2-6pm by appointment Phone: 8182 9949) - FREE
  • Normal Mail (No tracking, we are not responsible for lost packages. By choosing this option, you are fully aware and agreeable. We strongly encourage you to upgrade to the other delivery options) 2-5 working days - FREE
  • Registered Mail - RECOMMENDED (With tracking) - SGD2.00 or FREE with purchase of above SGD60.00. 1-3 working days
  • Door to Door Courier - SGD12.00 . Orders to be placed before 5pm SGT. Mon to Sat only.
  • SAME DAY RUSHED Courier (Before Midnight)- SGD70.00 or FREE with purchase of above SGD300.00  Orders to be placed before 5pm SGT. Mon to Fri only.
  • Self Pick-Up (Choose from 30+ pick-up locations. Please remember to specify your preferred pick-up location at the cart page under 'order notes'). - SGD2.00. Please scroll down to view pick-up locations. 1-2 working days after placing order.
  • FREE Self Pick-Up -WEST COAST on WEEKDAYS (10am to midnight). Please whatsapp 81829949 to arrange first. If collecting before 6pm, orders to be placed by 5pm SGT the previous day. If collecting 6pm-midnight, must place order same day before 5pm.
  • FREE Self Pick-Up -WEST COAST on WEEKENDS - Sat and Sun (10am to midnight). Please whatsapp 81829949 to arrange first. Orders to be placed by 4pm Friday.
ASIA
4-6 working days

From USD 6 (Approximate) - With tracking

Based on weight, calculated at check out

REST OF THE WORLD
6-8 working days

From USD 15 (Approximate) - With tracking

Based on weight, calculated at check out

Self Pick-Up Locations:

 

***Please understand that delivery may be delayed during peak shopping seasons, public holidays or store breaks. Visit www.facebook.com/supershades.sg for latest news***

***Please specify the correct shipping address before checking out. We are not responsible for any items lost in the mail.***

    RETURNS, EXCHANGES & REFUNDS

    It is our responsibility to apply strict quality control checks to make sure the goods shipped out are in good condition, so be rest assured that you will be satisfied with your purchase. Hence we do not accept any exchanges, refunds or returns. However, in the unlikely event that a wrong item is shipped to you, we will exchange the item for the correct one. Please contact us immediately if you received a wrong item. Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly. We are not responsible for lost mail with respect to exchanges. We will bear the cost of shipping in cases like these. Goods are subject to availability. If the item is out of stock, you may select another item of equal or lower price. 

    Please note that confirmed orders made through the system cannot be cancelled. Likewise, payments received cannot be refunded. Please send an email to enquiries@defyempire.com if any clarification is needed.