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Shipping

PAYMENTS

We accept payments via major credit cards using Paypal. You DO NOT need to have a Paypal account to purchase. 

SHIPPING
COUNTRY ESTIMATED DELIVERY TIME PRICE
USA
6-8 working days

From USD 5.90 (Approximate) - With tracking

Based on weight, calculated at check out


EUROPE 

4-6 working days

From USD 5.90 (Approximate)With tracking

Based on weight, calculated at check out

 

JAPAN 

4-6 working days

From USD 5.90 (Approximate) - With tracking

Based on weight, calculated at check out

SINGAPORE
3-5 working days
  • Self Pick-up (Pick up location: Supershades.SG IMM 2 Jurong East St 21 Unit 04-21D/Opening hours: Mon,Tue,Thu,Fri 2:00-7:30pm/Wed,Sat 12-5pm Phone: 8182 9949) - FREE
  • Normal Mail (No tracking, we are not responsible for lost packages. By choosing this option, you are fully aware and agreeable. We strongly encourage you to upgrade to the other delivery options) - FREE
  • Registered Mail (With tracking) - SGD3.00 or FREE with purchase of above SGD60.00.
  • Door to Door (With tracking) - SGD7.00
  • PARK N DELIVER (Choose from more than 30 pick-up locations islandwide. Please remember to specify your preferred pick-up location at the cart page under 'order notes'). - SGD3.00. Please scroll down to view pick-up locations. 
ASIA
4-6 working days

From USD 3.90 (Approximate) - With tracking

Based on weight, calculated at check out

REST OF THE WORLD
6-8 working days

From USD 5.90 (Approximate) - With tracking

Based on weight, calculated at check out

***Please understand that delivery may be delayed during peak seasons or public holidays.***

***Please specify the correct shipping address before checking out. We are not responsible for any items lost in the mail.***

    RETURNS, EXCHANGES & REFUNDS

    It is our responsibility to apply strict quality control checks to make sure the goods shipped out are in good condition, so be rest assured that you will be satisfied with your purchase. Hence we do not accept any exchanges, refunds or returns. However, in the unlikely event that a wrong item is shipped to you, we will exchange the item for the correct one. Please contact us immediately if you received a wrong item. Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly. We are not responsible for lost mail with respect to exchanges. We will bear the cost of shipping in cases like these. Goods are subject to availability. If the item is out of stock, you may select another item of equal or lower price. 

    Please note that confirmed orders made through the system cannot be cancelled. Likewise, payments received cannot be refunded. Please send an email to enquiries@defyempire.com if any clarification is needed.